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Return Policy
Return Policy
At FancyJew, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure a hassle-free experience. Please read our return policy carefully to understand your rights and responsibilities.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within 30 days of the delivery date.
- Condition: The item must be unused, unworn, and in its original condition, with all original packaging and tags attached.
- Exclusions: Certain items, such as custom-made, personalized, or final sale items, are not eligible for returns. Please check the product description for details.
How to Initiate a Return
1. Contact Us: Email our customer service team with your order number and reason for the return.
2. Approval: Once your return is approved, you will receive a return authorization and detailed instructions on how to proceed.
3. Shipping: Package the item securely and send it back using the shipping method provided in the return instructions. We recommend using a trackable shipping service to ensure the safe return of your item.
Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and ensure you receive a replacement or a full refund.
Refunds
Once we receive your returned item and inspect its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your account after we process it.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Non-Returnable Items
The following items are not eligible for returns:
- Custom-made or personalized jewelry
- Items marked as final sale
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery. We will work with you to resolve the issue by offering a replacement or a refund.
Contact Us
For any questions or concerns about our return policy, please contact our customer service team.
Thank you for choosing FancyJew. We are committed to ensuring your satisfaction and look forward to providing you with exceptional service.